Terms of service
Terms of Service
OVERVIEW
Welcome to Moonberry Crystal Co! The terms "we", "us" and "our" refer to Moonberry Crystal Co. Moonberry Crystal Co operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Moonberry Crystal Co is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your place of residence.
You agree to provide accurate and complete information when making purchases and are responsible for maintaining the security of your account.
SECTION 2 - OUR PRODUCTS
We have made every effort to display our products accurately. However, colours and appearance may vary depending on your device.
Due to the natural formation of crystals and minerals, each item is unique. Variations in colour, shape, size, and inclusions are normal and are not considered defects. Where applicable, product descriptions and images will outline any notable characteristics.
Metaphysical Disclaimer
Any metaphysical or spiritual properties described on this site are provided for informational purposes only and are not guaranteed outcomes. Our products are not intended to diagnose, treat, cure, or prevent any condition or to replace professional medical, psychological, or financial advice.
All product descriptions are subject to change without notice. We reserve the right to discontinue products at any time.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order.
Orders are not confirmed until payment is processed and accepted. We may cancel or modify orders where necessary and will attempt to notify you.
Purchases are subject to our Refund Policy.
SECTION 4 - PRICES AND BILLING
Prices are subject to change without notice. Unless stated otherwise, prices do not include shipping, taxes, or customs duties.
You agree to provide accurate billing and payment information and authorise us to charge your selected payment method.
SECTION 5 - SHIPPING AND DELIVERY
Delivery timeframes are estimates only and are not guaranteed.
Delays may occur due to shipping carriers, customs, or events outside our control. Once an order has been dispatched, delivery timeframes are outside of our control. However, we will assist where possible in resolving issues with the shipping carrier.
SECTION 6 - INTELLECTUAL PROPERTY
All content on this site, including images, text, and branding, is owned by Moonberry Crystal Co and protected by intellectual property laws. You may not use or reproduce content without permission.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools "as is" without warranties. Use of these tools is at your own risk.
SECTION 8 - THIRD-PARTY LINKS
We are not responsible for third-party websites or content. Accessing them is at your own risk.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
All purchases are made directly with Moonberry Crystal Co. Shopify is not responsible for transactions between you and us.
SECTION 10 - PRIVACY POLICY
Your personal information is handled in accordance with our Privacy Policy.
SECTION 11 - FEEDBACK
Any feedback submitted may be used by us without restriction or compensation.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct errors or inaccuracies and to cancel orders if necessary.
SECTION 13 - PROHIBITED USES
You may not use our Services for unlawful purposes or to harm others or our business.
SECTION 14 - TERMINATION
We may terminate access to our Services at any time if these Terms are violated.
SECTION 15 - DISCLAIMER OF WARRANTIES
Our Services and products are provided "as is" without warranties, except where required by law.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, we are not liable for any indirect or consequential damages arising from your use of our Services.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold us harmless from any claims arising from your use of our Services or breach of these Terms.
SECTION 18 - SEVERABILITY
If any provision is found unenforceable, the remaining provisions remain valid.
SECTION 19 - ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Moonberry Crystal Co.
SECTION 20 - GOVERNING LAW
These Terms are governed by the laws of New South Wales, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales.
SECTION 21 - CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services constitutes acceptance of those changes.
SECTION 22 - CONTACT INFORMATION
Moonberry Crystal Co
hello@moonberrycrystalco.com
Australia Post Parcel Collect 10332 00956
Shop 6
2–14 Kathleen St
South Tamworth NSW 2340
(parcels and tracked mail only)