FAQ
What are your Order Processing Times?
We're a one Woman & Cat team, and we aim to get your goodies in the mail asap! The current processing times are 2-4 Business Days (processing times exclude weekends and public holidays). See our Shipping Policy here.
Do you offer Free Shipping?
We offer free shipping for Domestic Australian Orders over $150 AUD, automatically applied at checkout.
Unfortunately, we're unable to offer free shipping on International orders at this time.
Do you offer International Shipping?
Yes we do offer International Shipping to select countries.
I have a Delivery Issue, what can I do?
Sometimes things don't go according to plan, if there is an issue with your delivery, your quickest resolution will be to contact the Courier or Post Service directly using your tracking information.
If you need additional assistance, please reach out via the Contact form below.
What is your Returns Policy?
See our full Returns Policy here.
Right to Refuse Service
Everyone deserves to be treated with kindness and respect.
We will always do our best to resolve any issues, however we reserve the right to refuse service to anyone displaying aggressive or abusive behaviour.
About Us 🍓
Moonberry Crystal Co, is female owned and founded. Established in 2026.
Emily is an enthusiast of astrology and crystals. Operating from Tamworth, Australia with the help of her cat Mabel.